Frequently Asked Questions
At Carolina Trophy Roofs, we understand that roofing projects can raise many questions. Below is a comprehensive FAQ to help homeowners and business owners make informed decisions.
General Roofing Questions
1. How do I know if I need a new roof?
Signs that your roof may need replacement include:
• Missing, curling, or cracked shingles
• Leaks or water stains on ceilings and walls
• Excessive granules in gutters
• Sagging or uneven roof areas
• Roof age exceeding 15-20 years
If you’re unsure, we offer free roof inspections to assess the condition.
2. How long does a roof replacement take?
Most residential roofs can be replaced in one to two days, depending on size and complexity. Larger homes, steep slopes, and custom features may extend the timeline.
3. What roofing materials do you offer?
We install:
• Architectural Asphalt Shingles (Owens Corning, GAF, Atlas, IKO, CertainTeed)
• Metal Roofing (Standing seam, Master Rib screw-down panels)
• Flat Roofing Systems (TPO, EPDM, Ames Roof Coatings)
• Synthetic & Specialty Roofing (Slate, Tile, Composite)
4. Do you offer financing?
Yes, we provide flexible financing options with competitive rates to help make roofing projects affordable.
5. What warranties do you offer?
We offer:
• Manufacturer warranties up to 50 years on select products
• Workmanship warranties for added peace of mind
Storm Damage & Insurance Claims
6. Can I get my roof replaced through insurance?
If your roof has storm-related damage from wind, hail, or fallen debris, your homeowners’ insurance may cover the cost. We offer insurance claim assistance to help maximize coverage.
7. What is the process for filing an insurance claim?
1. Free Roof Inspection – We assess storm damage and provide a detailed report.
2. File a Claim – You contact your insurance provider to initiate a claim.
3. Adjuster Meeting – We meet with the adjuster to ensure damage is properly documented.
4. Claim Approval – Insurance determines coverage based on their findings.
5. Roof Replacement – Once approved, we schedule and install your new roof.
8. What if my insurance only approves partial repairs?
We can assist in filing an appeal or supplemental claim with additional evidence to justify full roof replacement.
Roof Coatings & Commercial Roofing
9. What is a roof coating, and how does it work?
A roof coating is a liquid-applied waterproofing system designed to seal, protect, and extend the lifespan of your existing roof. It creates a seamless, energy-efficient barrier that helps prevent leaks and reduces cooling costs.
10. What types of commercial roofing do you install?
We specialize in:
• TPO & EPDM for flat roofs
• Metal roofing systems and coatings for durability
• Ames Roof Coatings for seamless waterproofing
• Modified Bitumen for commercial applications
11. Is a roof coating a good alternative to roof replacement?
For flat or metal roofs, roof coatings can add 10-20 years of protection and eliminate costly tear-offs, making them an excellent cost-saving solution.We install:
- Architectural Asphalt Shingles (Owens Corning, GAF, Atlas, IKO, CertainTeed)
- Metal Roofing (Standing seam, Master Rib screw-down panels)
- Flat Roofing Systems (TPO, EPDM, Ames Roof Coatings)
- Synthetic & Specialty Roofing (Slate, Tile, Composite)
Church Steeple Repair & Restoration
12. Do you repair and replace church steeples?
Yes, we specialize in church steeple restoration, replacement, and waterproofing, preserving the architectural integrity of religious buildings.
13. What steeple services do you provide?
• Leak detection and repair or replacement
• Structural reinforcements
• Custom steeple fabrication
• Lightning protection installation
• Historical restoration
14. Can you replace a damaged steeple?
Yes, we offer custom-designed steeple replacements, including modern and traditional styles.
Service Areas & Scheduling
15. What areas do you serve?
Our main office is in Rocky Mount, NC, and we provide roofing services throughout Eastern North Carolina, including:
• Wilson, Greenville, Tarboro, Zebulon, and Goldsboro
• Selma, La Grange, Bethel, Pinetops, Robersonville, Archer Lodge
• All areas east of Durham to the coast and state borders
16. How do I schedule a free inspection?
You can contact us via:
• Phone: (252) 302-2003
• Website: Carolina Trophy Roofs
Maintenance & Repairs
Maintenance & Repairs
17. How often should my roof be inspected?
We recommend an annual roof inspection, as well as after major storms, to detect any early signs of damage.
18. What are common roofing problems you repair?
• Roof leaks and water damage
• Wind and hail damage
• Missing or damaged shingles
• Flashing and vent issues
• Gutter and drainage problems
19. Can I repair a roof leak myself?
It’s best to have a professional inspect and repair roof leaks to ensure proper sealing and prevent further damage.
Choosing a Roofing Contractor
20. What should I look for in a roofing contractor?
A reliable contractor should be:
• Experienced and knowledgeable in various roofing systems
• Highly rated with positive customer reviews
• Fully insured for liability and workers’ compensation
• Offering clear warranties and upfront pricing
21. How do I know Carolina Trophy Roofs is the right choice?
• We are top-rated in North Carolina with hundreds of satisfied customers.
• We are insurance claim experienced, ensuring homeowners receive the skills they deserve.
• We offer high-quality materials, professional installation, and industry-best warranties.
Final Questions
22. What sets Carolina Trophy Roofs apart from other roofing companies?
• Full-service roofing expertise, including residential, commercial, roof coatings, and church steeple repair
• Strong reputation with 5-star reviews from homeowners and businesses
• In-depth insurance claim assistance and storm damage expertise
• A commitment to quality, transparency, and customer satisfaction
23. How can I get a quote?
We offer free, no-obligation inspections and estimates. Call us today at (252) 302-2003 to schedule your appointment.
For more details about roof replacement, roof coatings, insurance claims, or steeple restoration, visit our website or contact Carolina Trophy Roofs today.