SMS Terms and Conditions

    Last updated: May 20, 2025

    These SMS Terms and Conditions ("SMS Terms") govern your opt-in to receive text messages from Carolina Trophy Roofs ("we," "our," or "us").

    SMS Program Description

    By opting in to receive SMS text messages from Carolina Trophy Roofs, you agree to receive text messages regarding:

    • Appointment reminders and scheduling
    • Service updates and project status
    • Promotional offers and discounts
    • Follow-up satisfaction surveys
    • Important notifications related to your roofing project

    Frequency of Messages

    The number of messages you receive will vary depending on your interactions with us and the services you've requested. Message and data rates may apply. You can expect to receive:

    • Appointment confirmation messages
    • Reminder messages 24-48 hours before scheduled appointments
    • Status updates during your roofing project (typically 1-3 messages per week while your project is active)
    • Occasional promotional messages (not more than 4 per month)

    How to Opt Out

    You can stop receiving text messages at any time by replying STOP to any message we send you. After you send the message STOP to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

    If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

    Help or Support

    If you need assistance with our SMS program, reply with the word HELP to any message we send you, or contact us at:

    Phone: (252) 302-2003
    Email: Claims@CarolinaTrophyRoofs.com

    Message and Data Rates

    Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

    Changes to SMS Terms

    We may update these SMS Terms from time to time. We will notify you of any changes by posting the new SMS Terms on this page and, if the changes are significant, we will provide a more prominent notice.

    Contact Us

    If you have questions or comments about these SMS Terms, please contact us at:

    Carolina Trophy Roofs
    136 S. Business Ct
    Rocky Mount, NC 27804
    Email: Claims@CarolinaTrophyRoofs.com
    Phone: (252) 302-2003